Active leak concerns
Describe where water appears, when it happens and any roof details you can safely observe from the ground.
Leaks, missing shingles, wind and hail observations, or aging roof surfaces can all require different next steps. Let’s understand the issue before deciding on a solution.
These are common reasons owners contact roofing professionals. Each situation needs an appropriate scope and safety considerations.
Describe where water appears, when it happens and any roof details you can safely observe from the ground.
Strong winds can displace shingles or damage edge, ridge and roof-covering details; the appropriate scope depends on the affected area.
After a storm, look for visible debris and damage from safe ground locations, document dates and symptoms, and avoid walking on the roof.
Leaks often relate to roof transitions, vents, chimneys and roof-to-wall connections rather than the area directly above an interior stain.
Low-slope membranes, seams, drains and equipment curbs can require specialized inspection and repair approaches.
When repairs may not be sufficient, the roof age, broader conditions and underlying structure help inform replacement planning.
Roof surfaces can be slippery or unstable. Take photos only from safe locations, document visible interior leaks, and avoid downed power lines. For immediate danger, contact emergency services or the appropriate utility provider.
Tell Us What Happened ↗Strong wind, hail or driving rain can create roof concerns that are not visible from inside the building. These steps help organize your observations before a professional review.
Stay off the roof after storms. Keep away from exposed wiring, downed power lines and unstable debris. Call emergency services or utilities when appropriate.
Keep people clear of wet electrical fixtures, protect belongings where possible and document active leaks from a safe location. Do not attempt unsafe temporary roof work.
Record the storm date, visible damage from the ground, room locations of leaks and any pre-existing concerns. Keep dated photos and related receipts.
Ask a qualified roofing professional to evaluate the source and extent of damage and to discuss repair, temporary protection or replacement options.
Your policy and insurer determine coverage, deductibles and claim decisions. A contractor’s repair estimate is not an insurance settlement or coverage guarantee.
Roofing contractors can provide observations and a proposed repair scope, but insurers decide coverage and payment. Ask your agent about filing requirements and keep copies of any signed construction contract.
Planning a roofing project? These answers can help you prepare for a productive first conversation.
Ask about your roof ↗Keep people away from water near electrical equipment, contain interior water where safe, and contact an appropriate qualified professional. Do not climb onto the roof during or after severe weather.
Some exterior symptoms may be visible from a safe location, but appearance alone cannot establish the full condition of the roofing system. A qualified evaluation is appropriate where damage is suspected.
Your insurance company determines coverage, claim decisions and payment. We can discuss documenting roofing observations and contractor scope information; we do not promise coverage or act as your public adjuster.
Not every concern requires immediate work. Active water intrusion, exposed electrical hazards or structural instability can require urgent professional or emergency assistance.
Sometimes a localized repair is appropriate. The location, extent, age of the roof and underlying condition must be evaluated before that decision is made.
Describe the symptoms, property location and timeframe in the roofing request form.